Cisco SmartNet service contract providing parts-only hardware support with next-business-day advance replacement (8x5xNBD). Includes 24x7x365 access to Cisco Technical Assistance Center (TAC) and software updates.
Specification
Service Level: 8x5xNBD (8 business hours, 5 days/week, next-business-day parts replacement)
Coverage Type: Parts Only (no onsite service)
TAC Access: 24x7x365
Hardware Replacement: Advance replacement parts
Software Support: IOS upgrades and bug fixes
Portal Access: Cisco Connection Online and Services Connection portal