Cisco SMARTnet Solution Support providing major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware and onsite engineer within 4 hours. This annual support contract is specifically designed for the DN2-HW-APL (Cisco DNA Center Appliance Gen 2).
Specification
Support Type: Cisco SMARTnet Solution Support
Coverage: 24 hours a day, 7 days a week
Hardware Replacement: Within 4 hours from fault diagnosis
Onsite Engineer Response: Within 4 hours
Software Support: Major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
Extended Access: cisco.com extended access included
Compatible Device: DN2-HW-APL (Cisco DNA Center Appliance Gen 2)
Support Includes: Fault identification and hardware replacement (subject to Cisco diagnosis)
