Cisco Solution Support service contract offering 8x5xNBD support coverage for the Cisco Webex Room 70 Single G2 video conferencing system. Provides hardware replacement, software updates, and access to Cisco Technical Assistance Center (TAC).
Specification
Support Type: Solution Support - Extended Service
Response/Replacement: 8 hours/5 days (8x5) with Next Business Day (NBD) hardware replacement
Applicable Equipment: Cisco Webex Room 70 Single G2 (CS-ROOM70SG2-K9)
Features: TAC access, software maintenance and updates, hardware RMA, extended Cisco.com resources
Support Hours: Business hours (8 hours per day, 5 days per week)
Service Category: Vendor Services / Extended Service Agreement