Cisco SmartNet service contract providing 8x5xNBD (next-business-day) advance replacement parts support for Cisco SX350 devices. Parts-only coverage with 24x7 access to Cisco Technical Assistance Center (TAC) and software updates.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, next-business-day parts replacement)
Coverage Type: Parts Only
Device: Cisco SX350
TAC Access: 24x7
Software Support: Major and maintenance releases
Hardware Replacement: Next-business-day advance replacement
