Service Type: Hardware Support Contract
Coverage: 24 hours per day, 7 days per week, including Cisco-observed holidays
Hardware Replacement: 4-hour response time for advance replacement parts
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Software: Major and minor IOS software updates included
Response Time: One hour initial contact, 4-hour hardware replacement
Engineer Support: No onsite engineer included
