CISCO SOLUTION SUPPORT (CON-SSC2P-ISR4331V) ONSITE 24X7X2 FOR ISR4331-V/K9

Cisco SMARTnet Solution Support extended service agreement providing 24x7 on-site technical support with 2-hour response time for Cisco ISR4331-V/K9 routers and related integrated services router models. Includes hardware replacement, major and minor software updates, and access to Cisco Technical Assistance Center (TAC).

Service Type: Extended Service Agreement - SMARTnet Solution Support Coverage: ISR4331-V/K9, ISR4331R-V/K9, ISR4331-V/K9-RF, ISR4331-V/K9-WS, ISR4331-VSEC/K9, ISR4331-VSEC/K9-RF Support Hours: 24 hours, 7 days a week Response Time: 2 hours Service Scope: On-site replacement, hardware replacement, software support TAC Access: 24x7 access to Cisco Technical Assistance Center Software: Major and maintenance releases of Cisco IOS software included Replacement: Hardware replaced on-site subject to fault identification