Cisco SmartNet Total Care extended service agreement providing technical support and parts replacement service with 4-hour response time, available 24 hours a day, 7 days a week for the C1121X-8P Integrated Services Router.
Specification
Extended Service Agreement - SmartNet Total Care
Service Type: Parts Replacement Only (No Onsite Engineer)
Response Time: 4 hours
Availability: 24 x 7 (24 hours a day, 7 days a week)
Applicable Device: Cisco C1121X-8P ISR 1100 Router
Includes: Cisco IOS software updates, TAC access, extended Cisco.com access
Annual Service Contract