Cisco Solution Support 24x7x2 extended service contract for the ASR1000-RP2 route processor. Provides 24/7 fault reporting, access to Cisco Technical Assistance Center (TAC), major and maintenance software releases, and hardware replacement within 2 hours from fault diagnosis.
Specification
Support Contract Type: Cisco Solution Support 24x7x2
Fault Reporting: 24 hours per day, 7 days per week
Hardware Replacement Response: 2 hours from fault diagnosis
Software Support: Major and maintenance releases of Cisco IOS XE
TAC Access: 24/7 access to Cisco Technical Assistance Center
Extended Cisco.com Access: Included
Device Compatibility: Cisco ASR1000-RP2 route processor
Support Model: No on-site engineer installation
