Cisco SmartNet 24x7x4 parts-only support contract for the FLSA1-HX-2X1GE router. Provides 24/7 technical support access to the Cisco Technical Assistance Center (TAC), software updates, and advance replacement parts delivered within 4 hours of fault diagnosis, with no onsite engineer included.
Specification
Service type: Parts-only support contract
Availability: 24 hours per day, 7 days per week
Response time: 4-hour hardware replacement
Hardware coverage: Advance replacement parts
Software support: Major and maintenance releases
TAC access: 24x7 technical assistance center
Extended access to cisco.com
Compatible device: FLSA1-HX-2X1GE