Cisco Smart Net Total Care helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). This SNTP variant provides 24x7x4 – failed hardware replaced with 4 hours. This "parts only" contract covers software support, hardware replacement, and access to Cisco's smart capabilities portal.
Specification
Service Type: Hardware Support Contract with Parts Only (no labor)
Coverage: 24x7x4 - 24 hours/day, 7 days/week, 4-hour hardware replacement
Includes: Technical Assistance Center (TAC) access, software updates, Smart Net Total Care portal access
Applies to: Cisco C881WD-E-K9 Integrated Services Router
Hardware Replacement: Parts only (advance replacement available where applicable)
