Support Contract Type: SNTC 8x5x4
Response Time: 4 business hours (9am-5pm depot time, Mon-Fri)
Hardware Replacement: Advanced replacement within 4 hours
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Device: Cisco AP2700i (BOM Level)
Coverage: Hardware, software updates, and technical support