Specification
Support Type: SNTC 8x5 NBD (8 hour business day, Next Business Day response)
Service Level: 24/7 TAC access with expert support
Covered Hardware: Cisco Catalyst 3560-CX 8 Port PoE (models WS-C3560CX-8PTS-RF, WS-C3560CX-8PT-S, WS-C3560CX-8PTS++)
Support Access: Phone, online tools, knowledge library, software downloads
Contract Duration: 1 year