Cisco SMARTnet extended service agreement providing replacement with 8x5 response time and NBD (next business day) delivery for the SG350-52P-K9-NA switch. Includes next-business-day delivery of advance replacement parts, provided the request is received prior to 3pm depot time.
Specification
Service Type: Extended Service Agreement - SMARTnet (Parts Only)
Response Time: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases of Cisco IOS
Fault Reporting: Business hours (8 hours/day, 5 days/week)
TAC Access: 24x7 access to Cisco Technical Assistance Center
No onsite engineer included
