Service Type: SNTC 8x5xNBD
Coverage: Hardware replacement with next-business-day delivery
Support Access: 24/7 access to Cisco Technical Assistance Center (TAC)
Service Window: 8 hours per day, 5 days per week for hardware support
TAC Consultation: 24/7/365 access for technical consultation
Includes: Device diagnostics, hardware replacement, OS software updates
Portal Access: Smart Net Total Care portal for contract and inventory management