Service Type: SmartNet Total Care 8X5XNBD
Support Hours: 8 hours a day, 5 days a week
Response Time: 1 hour callback
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and Minor Updates included
TAC Access: 24x7
Onsite Engineer: No
Equipment: Cisco 890 Series Integrated Services Routers
Service Duration: Annual Contract
Fault Reporting: 8 hours a day, 5 days a week
