Service Type: Extended Service Agreement
Support Hours: 8 hours/day, 5 days/week
Response Time: Next business day
Hardware Replacement: Next business day delivery
Software Updates: Major and maintenance releases included
Technical Support: 24/7 access to Cisco TAC
Compatible Equipment: Cisco ISR 1100 4-port DSL Annex A/M Router (C1117-4P, C1117-4P-RF)