Service Type: Cisco SMARTnet 8x5xNBD (Parts Only)
Coverage: ISR 1100 Dual GE Ethernet Router (C1111-8P, C1111-8P-RF, C1111-8P-WS)
Support Hours: 8 hours a day, 5 days a week
Hardware Replacement: Next Business Day (NBD)
Response Time: 1 hour
Software Support: Major and minor updates
TAC Access: 24x7
No onsite engineer included
No hardware replacement included (parts only)
