Service Type: Extended Service Agreement
Coverage Model: Parts Only (Hardware Replacement)
Support Hours: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day (NBD)
Applicable Hardware: Cisco ASR 920 Series Router (ASR920-S-A)
Includes: Cisco Technical Assistance Center (TAC) access, hardware replacement, software updates and patches, smart management tools