Extended service agreement for ASA5505-UL-BUN-K9
Support hours: 8x5 (business hours, 5 days/week)
Response time: Next Business Day (NBD)
Hardware replacement: Yes (advance replacement)
Software support: Major and minor OS releases included
TAC access: 24/7 via Cisco Technical Assistance Center
Online self-help: 24/7 access to knowledge base and support resources
Smart Call Home: Proactive device diagnostics available
Duration: 1 year
