Cisco SmartNet 8x5xNBD provides major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered by the next business day. This is a parts-only service contract with no onsite engineer support.
Specification
Service Type: Cisco SmartNet Total Care
Support Level: 8 Hours a day, 5 days a week (8x5)
Response Time: Next Business Day (NBD)
Hardware Replacement: By next business day
Software Support: Major and minor updates
TAC Access: 24/7 access to Cisco Technical Assistance Center
Duration: 1 year
Service Model: Parts only - no onsite engineer
