Service type: Cisco SMARTnet Extended Service Agreement
Duration: 1 year
Device compatibility: CISCO1921-SEC/K9, CISCO1921-SECK9-RF, CISCO1921-SECK9-WS
Support level: 8x5 (8 hours/day, 5 days/week)
Response time: Next Business Day (NBD)
Hardware coverage: Advanced replacement
Software support: Major and maintenance releases of Cisco IOS
Access to Cisco TAC (Technical Assistance Center)
