Service Type: SMBS (Small/Medium Business Support)
Support Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Applicable Hardware: WS-C2960+24TC-L Catalyst 2960 Plus
Coverage: 24 x 10/100 Ethernet ports + 2 x SFP/1000BASE-T uplink ports
Software Support: Cisco IOS bug fixes and updates included