Cisco SmartNet Premium Onsite support contract for Catalyst 2960C switches, providing 24/7 availability with 2-hour hardware replacement and onsite engineer support for the WS-C2960CPD-8PT-L and compatible models.
Specification
24x7x2 Onsite Support
2-hour hardware replacement SLA
Onsite engineer dispatch
24/7 access to Cisco TAC (Technical Assistance Center)
Software updates and maintenance releases
Extended access to Cisco.com knowledge base
Annual contract term