Cisco SmartNet Total Care premium support service contract for the Nexus 7009 (N7K-C7009) switch, providing 24x7x2 onsite support with rapid hardware replacement and comprehensive TAC access.
Specification
24x7 access to Cisco Technical Assistance Center (TAC)
Onsite engineer support, 24 hours a day, 7 days a week
Hardware replacement within 2 hours of fault diagnosis
Software support with major and minor updates
Extended access to Cisco.com
Includes online self-help resources and knowledge library