Cisco SMARTnet Onsite 24x7x2 extended service agreement providing 24/7 hardware replacement within 2 hours and onsite engineer support for the CRS-16-PRP-6G Performance Route Processor router.
Specification
Support Contract for: CRS-16-PRP-6G Performance Route Processor
Service Type: SMARTnet Onsite
Coverage: 24 hours per day, 7 days per week, 2-hour response
Hardware Replacement: Within 2 hours with onsite engineer
Software Support: Major and maintenance releases of Cisco IOS software
TAC Access: 24/7 access to Cisco Technical Assistance Center
Additional: Extended access to Cisco.com