Service Type: Cisco Smart Net Total Care (SNTC)
Support Hours: 24x7x365 (24 hours per day, 7 days per week, all year)
Hardware Response: 4-hour onsite replacement
Software: Major and minor IOS releases
TAC Access: 24/7 to Cisco Technical Assistance Centre
Portal: Smart Net Total Care portal for contract and asset management
Compatible with: Cisco 5508 Series Wireless Controller