Cisco SmartNet Total Care (SNTC) 24x7x4 onsite support service contract for ASR920-1G-6 router. Provides 24-hour, 7-day-a-week, 4-hour response time onsite maintenance with hardware replacement, access to Cisco Technical Assistance Center (TAC), and major/minor software updates.
Specification
Service Type: SmartNet Total Care (SNTC) - Onsite 24x7x4
Coverage: Hardware replacement within 4 hours of fault identification
TAC Support: 24x7 access to Cisco Technical Assistance Center
Software: Major and minor IOS releases
Duration: Annual contract (1-year renewal basis)
Hardware: Advance replacement parts with field engineer
Supported Device: ASR920-1G-6 Router