Cisco SmartNet Onsite 24x7x4 support service for ASR-902 routers, providing onsite engineer support, hardware replacement within 4 hours, 24/7 TAC access, and software support with major and minor updates.
Specification
Onsite engineer support for hardware installation
Fault reporting 24 hours a day, 7 days a week
Hardware replacement within 4 hours from fault diagnosis
Software support with major and minor updates
24x7 access to Cisco Technical Centre (TAC)
Extended access to Cisco.com
Applies to ASR-902 router