Specification
Service type: SMARTnet Onsite Premium (24x7x4)
Coverage: 1 year
Response time: 4 hours onsite, 24 hours/day, 7 days/week
Includes: Hardware replacement, software updates, TAC access
Device: Cisco Catalyst 2960-24 with 10/100 Fast Ethernet ports and LAN Lite image
Supported features: Advance replacement parts, onsite service, Cisco IOS software updates