Cisco SMARTnet Onsite 8x5x4 extended service agreement for the C1921VAM/K9 router. Provides major and maintenance Cisco IOS software releases, 24x7 access to Cisco Technical Assistance Center (TAC), and onsite engineer hardware replacement within 4 working hours.
Specification
Service Type: Extended Maintenance Agreement
Support Level: Onsite 8x5x4 (8 hours/day, 5 days/week, 4-hour onsite response)
Hardware Coverage: Replacement and onsite engineer
Software Support: Major and maintenance releases
TAC Access: 24x7 Technical Assistance Center
Designed for: Cisco C1921VAM/K9 router
Support Delivery: Phone and onsite consultation
