Specification
Service Type: SMARTnet Onsite Extended Service Agreement
Coverage: Next Business Day (NBD) onsite service delivery
Hours: 8x5 (8 hours per day, Monday-Friday)
Hardware Replacement: Advance replacement with onsite field engineer, delivered next business day between 9 AM-5 PM
Support Availability: 24/7 access to Cisco Technical Assistance Center (TAC)
Includes: OS software updates, hardware replacement parts, labor, materials, online self-help tools
Compatible Device: Catalyst IR1800 Series Rugged Routers (IR1833-K9, IR1835-K9)