Cisco SmartNet Onsite 8x5xNBD service contract providing next-business-day hardware replacement and onsite engineering support for Cisco 1100 Series routers, including 24/7 TAC access, IOS software updates, and advance replacement parts delivery.
Specification
Service Level: 8x5xNBD (Next Business Day)
Support Type: Onsite hardware maintenance with field engineer
TAC Access: 24/7 Unlimited
Hardware Support: Advance replacement parts delivery Mon-Fri 9am-5pm
Response Time: Next business day (if request received before 3pm local depot time)
Software Support: IOS software updates and upgrades
Compatible Device: Cisco C1111-8P Integrated Services Router
