Cisco Solution Support SWSS for AnyConnect 50 User Plus Perpetual License. Solution Support extends beyond software maintenance to include assistance for the entire solution, providing a single point of contact for issues with Cisco products and third-party vendors.
Specification
Service Type: Software Support Service (SWSS)
Coverage: Cisco AnyConnect 50 User Plus Perpetual License
Support Hours: 24/7 access to Cisco Technical Assistance Center (TAC)
Minimum Term: 12 months required
Includes: Software maintenance, major and minor updates, technical support
Response Time: One hour response time, 365 days per year
Features: Multi-vendor support coordination, end-to-end issue management