Microsoft Intune Remote Help is a cloud-based remote support solution that allows IT support teams to connect securely to an end-user's device for real-time assistance, with enterprise security controls in place. Remote help allows secure, cloud based, helpdesk to endpoint connections with role based access controls. This is a 1-year commitment under the NCE (New Commerce Experience) licensing model.
Specification
Cloud-based remote support solution
Role-based access controls (RBAC)
Microsoft Entra ID authentication required
Secure encrypted connections via port 443 HTTPS
Session monitoring and audit logging
Available for Windows, macOS, and web platforms
1-year term subscription with auto-renewal
NCE (New Commerce Experience) licensing model
Commercial segment offering
