Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise provides a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel, with native voice capabilities as part of customer engagement.
Specification
Cloud-based voice communication add-on for Dynamics 365 Customer Service Enterprise
Provides native voice capabilities and omnichannel engagement
AI-powered features including live transcription and sentiment analysis
1-year subscription commitment
Education student pricing tier
Annual billing cycle
NCE (New Commerce Experience) licensing model
