Boost customer interaction with Dynamics 365 Customer Service Digital Messaging and Voice AddIn, integrating digital messaging and voice for enhanced service experience. This non-profit pricing edition enables digital messaging, voice channels, and associated capabilities within Customer Service Enterprise.
Specification
Cloud-based add-in for Dynamics 365 Customer Service
Enables digital messaging and voice channels
Integrates with Omnichannel for Customer Service
Non-profit pricing tier
Extended service commitment
Requires Dynamics 365 Customer Service Enterprise base license
Supports PSTN voice calls and real-time communication channels
Features AI-powered transcription and sentiment analysis
