Specification
Support, Updates, and Maintenance Subscription (SUMS) renewal
Duration: 4 years
Concurrent Users (CCU): 1
License type: Renewal for perpetual license
Support availability: 24 x 7
Support response time: Within 4 hours
Support channels: Knowledgebase, Web, Email, Phone
Includes maintenance releases, defect resolutions, security patches
Includes access to new major version releases