Specification
Service Type: Support, Updates, and Maintenance Subscription (SUMS)
License Model: Perpetual License Renewal
Concurrent Users: 1 CCU
Duration: 2 Years (24 Months)
Support Availability: 9×5 (business hours)
Response Time: 4 hours
Support Channels: Phone, email, and web
Includes: Software patches, updates, upgrades, and technical support