HP 5-year extended support service for desktop computers featuring AI-powered predictive detection alerts, onsite repair, device management reporting, and peripheral coverage. This Care Pack provides proactive issue monitoring and next-business-day response for hardware failures and device health concerns.
Specification
Service Duration: 5 years
Service Type: Onsite support with predictive detection alerts
Response Time: Next business day (NBD)
Coverage: Desktop hardware, parts and labour
Includes: Device management reporting (DMR)
Includes: Peripheral support coverage
Features: AI-powered predictive issue detection via HP Workforce Experience platform
Features: Automated case generation upon issue detection
Features: Remote and onsite repair options
Service Hours: Business hours support
Requires: HP Insights agent for monitoring
