Dynamics 365 Customer Insights is a cloud-based AI tool that captures and analyzes customer data for personalized experiences. It creates personalized, responsive, and connected customer journeys across sales, marketing, and service teams, with combined customer data platform and real-time journey orchestration.
Specification
License type: Standalone subscription (tenant-level)
Commitment term: 3 years
Base entitlements: 10,000 Interacted People and 100,000 Unified People
Includes: Customer Insights – Journeys and Customer Insights – Data applications
Environments: Up to 4 environments included
Customer data platform with AI-driven insights
Real-time journey orchestration and personalization
Microsoft Copilot integration for customer analysis
