Dynamics 365 Customer Insights – Journeys is a modern, AI-powered platform designed to help organisations create personalised customer journeys, unify data, automate engagement and drive conversions in real time. This is the T3 tier for Interacted People with a 3-year educational faculty commitment.
Specification
Cloud-based SaaS marketing automation and customer journey orchestration platform
Real-time trigger-based and segment-based customer journeys
Multi-channel engagement: email, SMS, push notifications
Interacted People refers to any Microsoft Dataverse entity (such as a contact, lead, account, or profile) that is interacted with
AI-powered Copilot assistance for journey creation and content
Unified customer profiles and data platform
Compliance and consent management capabilities
Educational Faculty pricing with 3-year commitment
