Microsoft Dynamics 365 Customer Insights is a cloud-based customer data platform and journey orchestration solution that unifies customer data and enables personalized, real-time customer experiences across sales, marketing, and service. It combines customer data management with AI-powered insights and journey automation capabilities.
Specification
Cloud-based SaaS platform
Combines Customer Insights - Data (CDP) and Customer Insights - Journeys
Unified customer profiles and segmentation
Real-time journey orchestration
Copilot AI capabilities for content and segment creation
Integration with Dynamics 365 apps and Microsoft 365
Education Faculty pricing tier
3-year commitment term
