Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise with Education Faculty pricing. A Copilot-first cloud-based contact center solution delivering intelligence, automation, and efficiency across digital and voice customer engagement channels with a 1-year commitment.
Specification
Cloud-based SaaS platform
Copilot-first contact center solution
Omnichannel support (digital and voice channels)
AI-powered conversation summaries
Interactive voice response (IVR) and AI agents
Sentiment analysis and live transcriptions
Real-time dashboards and reporting
Education Faculty pricing tier
1-year commitment required
