Microsoft Dynamics 365 Contact Center is a Copilot-first, cloud-based contact center solution for educational institutions. It delivers AI-powered customer engagement across omnichannel platforms with voice, digital, chat, email, and social channels.
Specification
Cloud-based contact center platform
Copilot-first AI automation
Omnichannel support (voice, digital, chat, email, social)
1-year commitment with annual payment
Education faculty pricing tier
AI agents and sentiment analysis
Real-time dashboards and reporting
Integration with Microsoft Teams
Conversation summaries and transcription
