This add-on license to Dynamics 365 Customer Service Enterprise provides native voice capabilities as part of your customer engagement. Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel.
Specification
Cloud-based contact center voice add-on for Customer Service Enterprise
Provides native voice capabilities for customer engagement
Copilot-first contact center solution with AI-powered intelligence
Integrates with Azure Communication Services
1-year commitment with annual payment
Education faculty pricing tier
Maximum call duration: 2 hours per call
