Microsoft Dynamics 365 Customer Service Professional is a cloud-based customer service solution designed for organizations needing essential support capabilities. This is an attach license requiring a qualifying Dynamics 365 base offer, with a 3-year commitment.
Specification
- Subscription-based SaaS model per user per month
- Attach license (requires qualifying D365 base offer)
- 3-year commitment term
- Features: case management, knowledge base, entitlements, SLAs, dashboards
- Cloud-hosted on Azure infrastructure
- NCE (New Commerce Experience) licensing
- Commercial segment
