Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Non-Profit Pricing) with 1-year commitment. A Copilot-first cloud-based solution that brings intelligence, automation, and efficiency to customer engagement across digital and voice channels.
Specification
Cloud-based contact center solution
Omnichannel support (voice, chat, email, SMS, social)
Copilot-first with AI agents
Sentiment analysis and live transcription/translation
Interactive voice response (IVR)
Unified routing across channels
Real-time dashboards and reporting
Conversation summaries and AI-assisted quality evaluation
Non-profit pricing tier
1-year commitment billing term
