MS NCE D365 CONTACT CENTER (NON-PROFIT PRICING) 1YR COMMIT

Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides customer engagement across digital and voice channels for an all-in-one solution.

Intelligent routing service uses a combination of AI models and rules to assign incoming service requests from all channels—namely chat, digital messaging, and voice—to the best-suited service representatives. Copilot-powered features such as conversational IVR, real-time sentiment analysis, conversation summaries, agent guidance, and intent detection. Omnichannel routing, real-time analytics, reporting, and automation of routine tasks. 1-year commitment / annual subscription Non-profit organisation pricing Cloud-based SaaS license