Dynamics 365 Contact Center is a Copilot-first contact center solution that brings intelligence, automation, and efficiency to every customer engagement channel. This license provides native voice capabilities as part of your customer engagement. This is the non-profit pricing tier on a 1-year commitment.
Specification
Cloud-based contact center solution
Native voice capabilities for customer engagement
Copilot-first architecture with AI-powered automation
Multi-channel support including voice
Omnichannel routing and intelligent assignment
Real-time analytics and AI-driven insights
Non-profit pricing tier
1-year commitment term
