Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution powered by generative AI, including Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center. This is the non-profit pricing variant with a 1-year commitment.
Specification
Software as a Service (SaaS) subscription license
Dynamics 365 Customer Service Premium (Non-Profit Pricing)
1-year commitment term
Cloud-based customer service and contact center platform
Includes Copilot AI capabilities for service automation
Digital and voice communication channels
User-based licensing model
